FAQs
What is the process to start your pet sitting service?
From the home page, click the tab on the upper right to Become A Client
Can I meet with you before I hire Nashville Purrs?
We will schedule a meeting with you prior to our first scheduled services to meet your cats and review feeding and care.
When do I pay for service and what forms of payment do you accept?
Before the first scheduled service we will email you an invoice. You can pay directly from the invoice, or through the client portal under the "Invoices" tab anytime using a credit card. Payment is due before the first day of service. This is our preferred form of payment, but for other arrangements, please email us in advance.
Do you do twice-a-day visits?
Yes. We offer once-a-day as well as twice-a-day visits. If your cat needs someone to stop in for a morning and evening visit, we would be happy to accommodate them! All visits are typically completed between 8am-8pm.
Do you do once every-other-day visits?
We encourage all clients to schedule at least once a day visits while using our services. For insurance reasons and for the safety of your cats, while your cats are in our care we do not share the responsibilities with friends, family, or other pet sitting companies. We only provide every other day services to special requests. Please message us regarding every other day services to get approval before requesting services.
Are you bonded and insured?
Yes, we are bonded and insured through Lloyds of London.
Do you charge extra for holidays?
We apply a surcharge for bookings within two weeks of Thanksgiving and Christmas Holiday weeks, so we encourage advance scheduling for our services during those busy holidays. You can always cancel within 48 hours free of charge if your plans change.
What areas do you cover?
We service West Nashville, Belle Meade, West Meade, Bellevue, Oak Hill, Green Hills, Sylvan Park, The Nations, West End and 12 South
Will my cat have the same person every visit?
We strive for continuity for the benefit of both your cat and our pet sitter, as it is our experience that keeping your cat in the care of the same person/people provides for a more comfortable visit and experience for the cat and sitter as both learn each other's nuances, personality, and behaviors. However, in the event of emergencies, sick or vacation days, we reserve the right to send a replacement pet sitter. You can rest assured knowing that all our pet sitters are trained on our pet care standards and introduced by one of our pet sitters familiar with your cat’s routine before they care for a client's cat themselves.
Do you take last minute appointments?
Although we cannot guarantee that we’ll have availability, we will try to accommodate you the best we can, even on the same day. Also, with our online booking system, we give clients the opportunity to book pet sitting service with just 24-hours prior notice. If pet sitting service is ever needed with less than 24-hours notice, we simply ask to be contacted via email.
How will I know for sure that you've visited my cat, and for how long?
We send an email and text update every visit through the portal TimeToPet. Each update includes GPS start and finish times, a message, and plenty of pictures!
Can you retrieve keys from my concierge?
Absolutely! Clients may leave keys with their building personnel or have us check-out keys during our visit.