Questions and Answers
What is the process to start your pet sitting service?
From our homepage, you can click the button at the bottom to create a new account on our PetPortal. This allows us to connect with you and get the process started to visit your home and find out what your pet sitting needs are.
Can I meet with you before I hire Nashville Purrs?
Absolutely! We actually require that you meet with us before any scheduled services to ensure that your cat is the right fit for Nashville Purrs and that we are the right fit for you and your cat!
When do I pay for service and what forms of payment do you accept?
Before the first scheduled service we will email you an invoice. You can pay directly from the invoice, or through the client portal under the "Invoices" tab anytime using a credit card. Payment is due before the first day of service. This is our preferred form of payment, but for other arrangements, please email us in advance.
Do you do twice-a-day visits?
Yes. We offer once-a-day as well as twice-a-day visits. If your cat needs someone to stop in for a morning and evening visit, we would be happy to accommodate them! All visits are completed between 8am-8pm.
Do you do once every-other-day visits?
We encourage all clients to schedule at least once a day visits while using our services. For insurance reasons and for the safety of your cats, while your cats are in our care we do not share the responsibilities with friends, family, or other pet sitting companies. We only provide every other day services to special requests. Please message us regarding every other day services to get approval before requesting services.
Are you bonded and insured?
Yes, we are bonded and insured through Lloyds of London.
Do you charge extra for holidays?
We do not charge a holiday rate! We understand that holidays are busy time and we try to accommodate everyone with budgets!
What areas do you cover?
View our Service Area page to view a map and a complete list of zip codes in our service area. We currently service Antioch, Brentwood, Belle Meade, Bellevue, Berry Hill, Oak Hill, Green Hills, Sylvan Park, and we offer limited coverage in Forest Hill.
Will my cat have the same person every visit?
We strive for continuity for the benefit of both your cat and our pet sitter, as it is our experience that keeping your cat in the care of the same person/people provides for a more comfortable visit and experience for the cat and sitter as both learn each other's nuances, personality, and behaviors. However, in the event of emergencies, sick or vacation days, we reserve the right to send a replacement pet sitter. You can rest assured knowing that all our pet sitters are trained on our pet care standards and introduced by one of our pet sitters familiar with your cat’s routine before they care for a client's cat themselves.
Do you take last minute appointments?
Although we cannot guarantee that we’ll have availability, we will try to accommodate you the best we can, even on the same day. Also, with our online booking system, we give clients the opportunity to book pet sitting service with just 24-hours prior notice. If pet sitting service is ever needed with less than 24-hours notice, we simply ask to be contacted via email.
How will I know for sure that you've visited my cat, and for how long?
We send an email and text update every visit through the portal TimeToPet. Each update includes GPS start and finish times, a message, and plenty of pictures!
Can you retrieve keys from my doorman?
Absolutely! Clients may leave keys with their building personnel or have us check-out keys during our visit.
My cat needs medications, is that something you do?
We understand that medications are needed at times and are happy to help to the best of our ability. Some of our sitters do have veterinary experience and feel comfortable providing care to special needs cats.
◦ Oral. Topical. Injectable. Sub q.